Excaliber Communications™ Authorized Nortel Service Provider, Norstar CICS MICS, BCM, MERIDIAN 1, CS1000 Installation, Upgrades, Maintenance & Technical Support

Partnering with us makes sense

Strength in technical knowledge & business prowess

We have built a solid reputation with Nortel and our competitors as retaining some of the most comprehensive and capable voice technology skill sets in the country. We have built upon the foundation of these skill sets and invested within our organization to provide world-class implementations of Communication Server 1000, Succession Meridian 1 IP applications such as CallPilot, Contact Center Manager 6.0 and VoIP.

Our firm takes pride in employing Nortel Global Network Technical Support (GNTS) certified 2nd Level Technical Support team complete with ISDN, messaging and patching qualifications. Nortel enforces stringent requirements of technical competence on those companies which become Nortel Authorized Distributors. Employees of Nortel Networks Authorized Channel Partners are required to undergo significant formal training by Nortel before they are authorized to sell, install and maintain Nortel systems.

We take extraordinary pride in the achievements of our certified technical team. The following is a brief summary of official Nortel certifications earned by our technicians and management staff:

Business Communications Manager Sales Engineering Solutions
Business Communications Manager Hardware Overview, Installation and Core Voice Programming
Communication Server 1000, Installation and Core Voice Programming
Succession Meridian 1 Option 11C Installation and Maintenance
Succession Meridian 1 Option 21E, 51C, 61C, 81C Installation and Maintenance
Succession Meridian 1 Database Administration
Succession Meridian 1 Digital Trunk Interface Installation and Maintenance
Succession Meridian 1 Primary Rate Interface Applications and Feature Administration
Succession Meridian 1 Integrated Telephony Gateway (Voice over IP)
Meridian Mail Installation and Maintenance
Nortel Certified Technical Support Specialist
Contact Center 6.0 Server Installation and Maintenance
Symposium Express Call Center Server Installation and Maintenance
Customer Controlled Routing (CCR) Scripting
CallPilot Installation and Maintenance
CallPilot Administration and Applications
Norstar ICS Installation, Maintenance and Database
Norstar MICS/CICS Installation, Maintenance and Database

Official transcripts are available upon request. We respectfully challenge our competitors to provide the same information.

excalibur communications nortel norstar bcm sales business communications manager new refurbished telephone hardware meridian callpilot online technical installation maintenance upgrade telecom system voip voice over IP carrier audit support phone system relocation relocate scottsdale phoenix tempe chandler mesa gilbert glendale peoria arizona nationwide PBX Maintenance national Services are Available to the entire United States end user training project management call center specialist call accounting programming adds moves changes MACs IVR integrated voice response unified communications messaging upgrade software hardware Nortel Meridian 1 to Communication Server 1000 CS1000 technical support wireless ISP data PRI low cost internet MPLS ISDN VPN T-1 T1 CLEC competitive local exchange carrier AT&T XO Qwest Paetec SBC TelePacific Verizon Sprint Embarq Cox Covad Integra Savvis CBeyond Broadwing Time Warner Telecom GlobalTouch AboveNet BellSouth Global Crossing O1 BCN AccessOne Accessline Airband AireSpring AuBeta BullsEye Frontier MegaPath ClearPath McLeod CallTower help desk consulting relocate move moving telephony hardware Some cities are listed: Alabama Birmingham, AL Alaska Anchorage AK Arizona Phoenix, AZ , Tuscon, AZ , Mesa, AZ , Glendale, AZ , Chandler, AZ , Scottsdale, AZ , Gilbert, AZ , Tempe, AZ , Peoria, AZ , Surprise, AZ , Yuma, AZ , Avondale, AZ , Flagstaff, AZ Arkansas: Little Rock, AR California: Los Angeles, CA, San Diego, CA, San Jose, CA, San Francisco, CA, Long Beach, CA, Fresno, CA, Sacramento, CA, Oakland, CA, Santa Ana, CA , Anaheim, CA, Bakersfield, CA, Riverside, CA, Stockton, CA, Chula Vista , CA, Fremont, CA, Modesto, CA, Irvine, CA, Glendale, CA, San Bernardino, CA, Huntington Beach, CA, Torrance, Redondo Beach, Manhattan Beach, Orange County Oxnard, CA, Fontana, CA, Moreno Valley, CA, Colorado: Denver, CO , Colorado Springs, CO Connecticut CT , Delaware DE, District of Columbia: Washington, DC Florida: FL , Miami, FL Georgia: Atlanta, GA Hawaii Honolulu, HI Idaho ID Illinois: Chicago, IL Indiana: Indianapolis, IN Iowa: Cedar Falls, IA , Kansas: Kansas City Kentucky: Louisville, KY , Louisiana: Sreveport, LA Lake Charles, LA , New Orleans, LA , Monroe, LA , Lafayette, LA , Bossier City, LA , Baton Rouge, LA , Lake Charles, LA , Alexandria, LA , Maine: ME Maryland: Baltimore, MD Massachusetts MA, Boston Michigan: Detroit, MI Minnesota: Minneapolis, MN Mississippi Jackson, MS Missouri Jefferson City, MO Montana: Helena, MT Nebraska: Lincoln, NE Nevada: Lake Tahoe NV Las Vegas New Hampshire Dover, NH , New Jersey: Newark, NJ New Mexico: Albuquerque, NM , New York: New York, NY North Carolina: Greensboro Charlotte, NC North Dakota: ND Ohio: Columbus, OH Oklahoma: Oklahoma City, OK Oregon: Portland, OR Pennsylvania: PA Rhode Island: Providence, RI Newport, RI South Carolina: Charleston, SC South Dakota: Aberdeen, SD Tennessee: TN Texas: Dallas, TX Utah: Salt Lake City, UT Vermont: Montpelier, VT Virginia: Richmond, VA Washington: Seattle, WA West Virginia: Charleston, WV Wisconsin: Madison, WI , Milwaukee, WI Wyoming: WY